UPS STANDARD GROUND: 7 – 10 business days after order has been processed
UPS SECOND DAY: 2 business days after order has been processed
UPS NEXT DAY AIR- Next business day after order has been processed
Order Total: Standard Ground, Two-Day, Next Day
Under $100: $8, $17, $30
$101-$350: $10, $17, $30
$351 and up: FREE, $17, $30
We do not offer international shipping or Saturday delivery.
Orders shipping to Alaska, Hawaii or Puerto Rico cannot be sent via UPS ground shipping. Please select UPS Second Day or UPS Next Day Air upon checkout.
If you refuse delivery of any package from Twelfth Street by Cynthia Vincent, the package will be returned to our warehouse and you will receive a refund for the merchandise and tax paid. However, you will not be refunded any shipping and handling fees. Shipping and handling fees are non-refundable.
Full price merchandise can be returned for a full refund or exchange within 15 days of the date of receipt.
All sale items are final and cannot be returned or exchanged at any time.
Merchandise returned after the deadlines above may be returned for online store credit only. The amount of the credit will be the current online store price of the merchandise returned.
Returned items will only be accepted if they have not been worn, washed, damaged, soiled or altered in any way. All tags must be attached and the items must be in their original condition. Footwear must be in their original condition and not worn. Items must be returned in their original packaging to ensure that they are adequately protected upon return. Shoeboxes are considered part of the product and should be protected when shipping for a return or exchange. We will not accept a shoe return if the shoes have been worn and/or the box is damaged. Dust bags must be included with returns, where applicable.
Our online store can only accept merchandise that has been purchased directly from our website. Merchandise purchased at our New York boutique must be returned at that location. Merchandise purchased at any other retailers must be returned to the respective retailer. We cannot accept any merchandise that has not been purchased from our online store.
If you received an item as a gift, you may exchange the item for online store credit only. Please contact customer service at cs@cynthiavincent.net to make arrangements for an exchange.
All sample sale purchases are final and we do not accept returns or exchanges on sample sale merchandise.
Upon receipt of returned merchandise, Twelfth Street by Cynthia Vincent reserves the right to deny a refund if the merchandise does not meet the return policy requirements.
Shipping and handling charges are not refundable.
